JX Filtration’s Tailored Sand Filter Solution for Canada Client

The Client's Challenge: When "Standard Design" Creates a Non-Standard Problem

A Canadian water treatment specialist reached out with a clear but critical need: four shallow sand filters for a system requiring 1135 LPM in a 3+1 duty/standby configuration. Their request, however, came with a major caveat born from past frustration. Their previous supplier's filters had a fundamental design flaw: the internal water distributors (laterals) protruded excessively into the tank, drastically reducing the space available for filter media (sand). This not only limited performance but also undermined the entire system's efficiency from the start.

The JX Filtration Solution: Precision, Proactivity, and Partnership

At JX Filtration, we understand that trust is built on addressing the specific, not just offering the standard. We engaged in a detailed, transparent process to provide a complete and reliable solution.

1. Providing Certainty with Detailed Drawings: Our first step was to eliminate any doubt. We immediately provided comprehensive CAD drawings of our JX-SL series shallow sand filter design for the client's review. This allowed them to verify firsthand that our engineered layout maximizes internal volume, ensuring optimal sand bed depth and no repeat of the space-crunch issue.
2. Solving the Core Problem: The Redesigned Lateral System: The drawings clearly demonstrated our solution to their primary pain point. Our precision-engineered lateral assembly is designed for optimal flow distribution while maintaining a low-profile structure within the vessel. This intelligent design guarantees ample room for the full charge of filter media, directly solving the problem their old equipment created.
3. Ensuring Long-Term Reliability with Critical Spares: We believe a solution isn't complete without planning for the future. Our proposal included recommended essential spare parts—divert valves, solenoid valves, and air relief valves—to ensure minimal downtime and secure long-term, worry-free operation.

The Client's Feedback: Building Trust That Expands the Project

This transparent, technical collaboration did more than just answer questions; it built confidence. During the discussions, the client also inquired about bag filter housings and specific pneumatic valves. Our prompt, accurate responses on availability and specifications for items like the 6-inch PVC valves further solidified their trust.
The ultimate feedback? Their trust translated into an expanded order. Not only did they proceed with the 2 x JX-SL48-4 Sand Filters, but they also added 4 x JX-MBFH-8 Bag Filter Housings to their purchase—a direct result of the partnership and reliability demonstrated throughout the process.

Conclusion

From detailed technical drawings to a seamless logistics plan (all items efficiently packed into one 40' HC container under a simple DDP to Vancouver terms), JX Filtration delivered a complete, trusted package.
Choose JX Filtration. We provide the technical clarity and reliable partnership that turns specific challenges into complete, trusted solutions.